How do I clean the Arctic?
All of the components can be separated for easy cleaning and are dishwasher safe, but you can also clean the Glass Carafe and Micron Filter with a soft bristled cleaning brush for bottles. You’ll get the best results if you wash the Arctic immediately after use.
Specifically for the Micron Filter, once you’ve deemed your brew time complete (12-24 hrs is suggested but you’re always free to experiment with what works for you), the filter should be removed and cleaned immediately for the best results every brew.
Last updated: December 13, 2016 10:18
Is the Arctic microwave safe? Dishwasher safe?
All the components are dishwasher safe, however only the glass carafe is microwave safe. The Arctic is made from 100% Borosilicate glass which makes it both microwave and dishwasher safe. Of course, as with microwaving any food or drink, you’d need to follow the proper safety protocols; i.e. no metal, only microwave the glass carafe.
Last updated: December 13, 2016 10:18
What grind level is recommended?
We recommend a coarse grind for the Arctic so that only the naturally delicious coffee flavors are extracted. Finer grinds may result in particles escaping into your brew. You’re always free to experiment to see what grind level works best for your brew and taste.
Last updated: December 13, 2016 10:18
What are the dimensions of the Arctic?
The Arctic measures 5.82inches (128mm) in diameter at the base, and 7.8inches (198mm) tall without the lid; 8.19inches (208mm) with the lid.
The Micron Filter has a 2.75inch (70mm) diameter opening. The Arctic Carafe has a 2.875inch (73mm) outer diameter at the opening, and a 2.57inch (65mm) inner diameter at the opening.
Last updated: December 18, 2016 14:44
Can I use the Arctic to make cold brewed tea?
Yes, it’s perfect for experimenting with different types tea
Last updated: December 21, 2016 13:46
Where can I get more pictures of the ARCTIC?
We believe that details and design are essential. We’ve provided plenty of beauty shots of ARCTIC in the following folder for your curiosity.
https://www.dropbox.com/sh/9hkp05oxgdnefq4/AAAAjYItzoDM10ZxYY_MaEuma?dl=0
Alternatively, the Press Kit, with this folder and media can be found under “Download The Press Kit” on the Kickstarter page.
Last updated: December 21, 2016 13:46
Will my pledge(s) come with a scoop?
Yes! :) Each system has 1 scoop included, so if you pledged for 5 systems, you’ll expect to get 5 scoops.
Last updated: July 14, 2017 11:08
How do I clean the Arctic?
All of the components can be separated for easy cleaning and are dishwasher safe, but you can also clean the Glass Carafe and Micron Filter with a soft bristled cleaning brush for bottles. You’ll get the best results if you wash the Arctic immediately after use. Specifically for the Micron Filter, once you’ve deemed your brew time complete (12-24 hrs is suggested but you’re always free to experiment with what works for you), the filter should be removed and cleaned immediately for the best results every brew. Last updated: Tue, Dec 13 2016 1:18 pm EST
Is the Arctic microwave safe? Dishwasher safe?
All the components are dishwasher safe, however only the glass carafe is microwave safe. The Arctic is made from 100% Borosilicate glass which makes it both microwave and dishwasher safe. Of course, as with microwaving any food or drink, you’d need to follow the proper safety protocols; i.e. no metal, only microwave the glass carafe. Last updated: Tue, Dec 13 2016 1:18 pm EST
What grind level is recommended?
We recommend a coarse grind for the Arctic so that only the naturally delicious coffee flavors are extracted. Finer grinds may result in particles escaping into your brew. You’re always free to experiment to see what grind level works best for your brew and taste. Last updated: Tue, Dec 13 2016 1:18 pm EST
What are the dimensions of the Arctic?
The Arctic measures 5.82inches (128mm) in diameter at the base, and 7.8inches (198mm) tall without the lid; 8.19inches (208mm) with the lid. The Micron Filter has a 2.75inch (70mm) diameter opening. The Arctic Carafe has a 2.875inch (73mm) outer diameter at the opening, and a 2.57inch (65mm) inner diameter at the opening. Last updated: Sun, Dec 18 2016 5:44 pm EST
Can I use the Arctic to make cold brewed tea?
Yes, it’s perfect for experimenting with different types tea Last updated: Wed, Dec 21 2016 4:46 pm EST
Where can I get more pictures of the ARCTIC?
We believe that details and design are essential. We’ve provided plenty of beauty shots of ARCTIC in the following folder for your curiosity. https://www.dropbox.com/sh/9hkp05oxgdnefq4/AAAAjYItzoDM10ZxYY_MaEuma… Alternatively, the Press Kit, with this folder and media can be found under “Download The Press Kit” on the Kickstarter page. Last updated: Wed, Dec 21 2016 4:46 pm EST
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.